1. Find out info and explained to the son of the patient regarding the access to the patient information and our visit process.
2. His main concern was patient s confidentiality, whcih he thinks that our protocol regarding the patient s confidenciality is at risk against the moral and ethical actions compared to other internationally standardized hospitals. He would like to know how we solve this problem in writing.
3. He suggested that we should screen the need of the patients at the admission.
Fact sheet of all non-medical services should be provided right there in all languages and ask for the permission whether the customers would agree on the service providing, then the service will be implemented based on the patient s agreement