2. Complaint, compliment, or suggestion is entered into ServicePhoenix within 24 hours of receipt.
3. ServicePhoenix routes the comment to the relevant manager for resolution.
4. Individual who initiated the comment is sent an acknowledgement by phone, e-mail, or letter, including either the resolution or a date when a follow-up resolution notice will be sent.
5. District-office workforce member prepares monthly summary report for review by the school board and ELT.
6. ELT members review the report and analyze trends at monthly meetings.
7. Follow-up action plans are developed and carried out by ELT members.