III. VISION 3: MEASURES TO IMPROVE CONSUMER PROTECTION
(1) Customer Complaint Procedures
The Bank of Thailand has continuously supported customer protection policy
through encouraging financial institutions to maintain clear procedures for handling
customer complaints. This also includes the promotion of transparent information
disclosure in line with international standard.
(2) Retail Deposit Protection
The government announced the abolishment of its guarantee for creditors of
financial institutions since November 16, 2003. This was done to support the
development of long-term domestic financial market and in line with the phasing out