Because outcomes
are unpredictable in a complex
context, leaders need to focus on creating
an environment from which good
things can emerge, rather than trying
to bring about predetermined results
and possibly missing opportunities
that arise unexpectedly. Many years
ago, for instance, 3M instituted a rule allowing
its researchers to spend 15% of
their time on any project that interested
them. One result was a runaway success:
the Post-it Note.