Processes Integration and e-Business
in Supply Chain Management
Beatriz Minguela-Rata, Daniel Arias-Aranda
and Marco Opazo-Basáez
Abstract Turbulence and competitiveness define the current global business
environment. Firms need to develop high quality products and services quickly
and at lower costs than competitors by improving their internal operations as well
as focusing on core activities while outsourcing non-core activities. This
increasing competition forces firms to integrate their suppliers and customers into
the overall value chain processes. To achieve this integration, sharing relevant
information among components of the supply chain becomes crucial. Moreover, in
these situations, information and communications technologies play a central role
by allowing information sharing among suppliers and customers through facilitating
information availability and reducing the bullwhip effect and improving
quality. The purpose of this paper is threefold. Firstly, it intends to provide an
extensive theoretical framework on Supply Chain Management process integration.
Secondly, e-business is presented as a SCM integration processes enhancer,
and thirdly, some practical implications for managers are provided.
Keywords Supply chain integration e-SCM framework e-procurement
e-collaboration e-fulfillment