hilla blatt (1961.480.078)
BS
Booking.com Customer Service
ตอบกลับ|
เมื่อวานนี้, 17:39
คุณ
ข้อความนี้มาจากผู้ส่งที่ได้รับการเชื่อถือ
Dear High Life Bungalow,
Thank you for working with Booking.com.
We’re writing to you about reservation 1961480078 for ms hilla blatt, check-in date 2016-10-06.
Thanks for your mail, and for the clarification.
I guess there was misunderstanding, and the guest did not read the hotel page on Booking.com, and was sure you are located on the beach.
Did you charged the guest for this reservation?
Can you allow the guest to have free cancellation in this case?
You are not paying commission to Booking.com as for the fact that this booking was already cancelled.
Thank you for your cooperation.
Kind regards,