This case study examined the perceptions of SCM from
the managers in two companies. A general agreement suggested
that it is important for a company to form collaboration with not
only suppliers but also customers. It is not enough for managers
to emphasize only suppliers because SCM involves all business
processes from end customers to original suppliers. In essence,
collaboration implies long-term relationship, which requires an open
line communication across the supply chain. As implied by the
concept of collaboration, trust is claimed as the key element.
In addition, successful SCM requires the implementation of
information technology, which can facilitate the flow of material
and information