During the past couple decades, the Thai bureaucratic paradigm has been changed by the influence of good governance, NPM, and the utilization of private sector management tools. Public services have been provided not only for government’s necessities but also citizens’ wants and needs. Public service users are customers and citizens of the state rather than clients or constituents who always need government support. Citizen-centered government has been the new paradigm of government officials and public administration, instead of the traditional bureaucratic system.