All three studies35,37,39 identified the
importance of communication in building
relationships with parents. Specifically,
both Bialoskurski and Cox and Fenwick et
al identified that the attachment process
can be facilitated through the use of
appropriate communication between the
nurse and mother. Methods of positive
communication as described by mothers,
included chatting; talking about general
issues apart from the infant, and nurses
asking questions and encouraging parents
to ask questions in return37,39. Nurses who
employed the use of emotional expression,
whereby they were caring or reassuring,
who showed warmth and empathy, were
most able to build supportive relationships
with mothers and encourage attachment
with their infants39