- reassignment of employees to avoid layoffs, even at the expense of sporiterm profits and productivity
- payment of wages that are 5 to 10 cents per hour above the rates paid to unionized workers in other airline
- fringe benefits for employees that are considered to be some of the most generous in the industry and that provide employees with sound economic security in the event of disability or retirement
- rewards for workers who do an exceptional job of helping passengers in need of assistance
- communications from top management with all employees in groups of twenty-five to thirty every year and a half