To begin to overcome the limitations of the earlier self-report survey, this study more thoroughly looks at rider perceptions
of wait time versus actual wait time. The earlier self-report survey showed that 91% of OneBusAway users indicate that
they spend less time waiting for the bus than they did before using OneBusAway (Ferris et al., 2010b). The study reported in
this paper will quantify how varying forms of real-time transit information, including OneBusAway via the basic voice interface, via the custom iPhone application, via the website and via text-messaging changes the actual and perceived time waiting for transit riders.