The data describing the drivers for the different types of IT use was also gathered in the interviews. The drivers are largely determined based on the answers to the questions inquiring the reasons for the implementation of each system and the characteristics of the partners whom the system is used with. In addition, the volatility of the company's business environment was inquired by asking the respondents to describe the level demand uncertainty, and the characteristics of their product offering such as the length product lifecycles and the frequency of new product introductions