Spa Rules and Regulations/General Behavior- Personal telephone calls cannot be made or 
received from company telephones, unless during break orlunchtime on authorized 
telephones only; no unauthorized products are to be used in the Spa; all team members must 
be clocked in and ready to work a minimum of10 minutes prior to their scheduled shift; 
personal appearance and dress must conform toSpa standards; each team member is 
responsible for cleaning his or her immediate workarea, and keeping his or her area neat and 
orderly at all times; each team member is encouraged to update knowledge in his or her field; 
pricing is dictated by the Spa not by the individual team member; all vacation notices must be 
submitted to the Spa Director at least four (4) weeks prior to the start of the vacation date; no 
eating in any guest area; smoking in the Spa is prohibited; all breaks and meal times are to be 
taken in the Spa break area/room; rudeness to guests and fellow team members will not be 
tolerated and is subject to disciplinary action; extending your lunch or break period without a 
manager’s approval will not be tolerated and willbe subject to disciplinary action; Spa team 
members will be expected to maintain an impeccable appearance; no gum chewing is allowed 
anywhere in the Spa; zero Tolerance, the Spa has a commitment to equal treatment and a 
workplace free from harassment and discrimination; solicitation is not permitted in any area 
of the Spa, no exceptions; when entering any guest service area, employees must be fully 
uniformed. team members may not use the vanityareas for personal appearance checks and/or 
touch ups. This must also be done in the restrooms/area designated for team member use; no 
beverages are to be consumed in the view of guests. Keep all cups and 
beverages out of sight; each team member should take personal responsibility in finding some 
way to personalize each guest’s visit to the Spa. Whether recognizing the guest by name, 
remembering a conversation or a personal factthey shared with you, or recognizing guests 
here to celebrate special occasions; all team members are required to read, understand and 
acknowledge all Spa policies. If there is a needfor clarification, it is the team member’s 
responsibility to ask and make sure the policy is completelyunderstood; team members are 
responsible for checking their work schedule daily. Spa center will make every effort to avoid 
last minute changes to staff schedule but all schedules are subject to change based on business 
demands; team members should use guest’s namewhenever possible, when guests ask for 
directions, escorts are appropriate; pointing to the direction is not an acceptable standard; 
team members are not permitted to fraternize with guests outside of the Spa; under no 
circumstances are team members to ask celebrities or other famous guests for autographs; 
never divulge information about the Spa guests to anyone.