pronounced (see Figure 2, Panel B). For franchisors with
low reliance on fratichisee-owned outlets, the association
between RELNUM and INCID is positive (simple slope of
REL = .09); we observe the opposite under conditions of
high PROPFE (simple slope of REL = -.09). The post hoc
probing of the interactions provides strong support for our
hypotheses and facilitates a clearer understanding of the
subtleties of conflict management.