intranet An internal network based on Internet and World Wide Web technology and standards. knowledge- and information-intense products Products that require a great deal of learning and knowledge to produce. knowledge workers People such as engineers or architects who design products or services and create knowledge for the organization. management information systems (MIS) The study of information systems focusing on their use in business and management. mass customization The capacity to offer individually tailored products or services on a large scale. middle managers People in the middle of the organizational hierarchy who are responsible for carrying out the plans and goals of senior management. network The linking of two or more computers to share data or resources, such as a printer. operational managers People who monitor the day-to-day activities of the organization. output processing The conversion, manipulation, and analysis of raw input into a form that is more meaningful to humans. production or service workers People who actually produce the products or services of the organization. senior managers