Critical success factors
• Principal method:
– Interviews with 3-4 top managers to identify goals and
resulting CSFs
– Personal CSFs aggregated into small number of firm CSFs
– Systems built to deliver information on CSFs
• Suitable for top management, building DSS and ESS
• Disadvantages:
– No clear methods for aggregation of CSFs into firm CSFs
– Confusion between individual and organizational CSFs
– Bias towards top managers