2.0 Cancellation
2.0.1 Tours and treks: At the time of booking you will be asked to pay either the full amount or 20% deposit. Refunds will be made in the form of a refund to your credit card:
Cancellation 10+ days prior to tour departure - you will lose 10% of the amounts we hold plus an additional refund fee of 500 Baht will be deducted. Cancellation within 10 days prior to tour departure - no refund will be made. All requests for refunds must be made in writing (email is OK) and directed to the Travel Hub Customer Care Team.
2.0.2 Hotels: If you have booked hotels with your tours thro' Travel Hub At the time of booking you deposit amount will include 1 nights accommodation charge for the hotel. You will be refunded as follows:
Cancellation 10+ days prior to arrival - we will not levy any further cancellation fees other than those stated above clause 2.0.1). Cancellation within 10 days prior to tour departure -We will levy a further cancellation fee of one nights accommodation charge for each room booked this is in addition to the cancellation fees above clause 2.0.1)
2.0.3 Flights: Terms for flight cancellations will depend on airlines and ticket types. We will refund in full any amounts which are returned to us by the airline or ticket provider less 5% of flight total plus 500 Baht handling and refund fee.
2.0.4 In the rare event that Travel Hub or a company it is acting agent for, cancels the tour/trek or service a full refund will be made. The method of refund will be as follows:
-If payment was made by credit card Online. - The refund will be made back to your credit card
-If payment was made by credit card at our office - The refund will be made available in cash to collect from our office
-If payment was made by cash at our office - The refund will be made available in cash to collect from our office.
For cash refunds if you are not available to collect from our office in Chiang Mai we can make a refund by bank transfer. You will need to supply your bank details and we will deduct our bank transfer fee from the total refund amount. Please note that Travel Hub or any of the companies it acts as agents for will not be responsible for monetary compensation for lost time, missed onward transport connections, accommodation bookings and the like.