SARA PRINCE: Day-to-day management is important, because it really helps us translate from those big, strategic directional concepts into the actual execution that helps us achieve the value that we're looking for.
And it really has three components, when you break it down. It's the plan-- what are we going to do, what are the steps? What's the process to get the work done? Do we all know what that is, and agree to head in that direction?
The second piece is really around the follow up. And that is, is the process working? This is less about am I catching you doing something good or bad? It's not that. It's actually seeing, are the things that we've laid out to get to the performance outcomes happening? And if not-- which takes us to the last piece, where we really get around the troubleshoot component, what do we do to go fix it?
While it is possible to implement each of these components in a modular way, if you will, meaning you focus on one at a time, the ecosystem of each of them together, the concept of the components of plan, the components of follow up, the components of troubleshoot, really are the dynamic of the day-to-day. And I find, quite honestly, if you've got a clear plan, if you've got good follow up and you've actually spent time with the team, those troubleshoot moments can one, become little bush fires as opposed to amazing forest fires. And two, you can really collaborate on those quite quickly, to minimize the time you're off track.
It's important to note, for each of the three phases of planning, follow up and troubleshooting, that this is a whole team sport. It's not the manager imposing this upon the team. It's really everyone engaged in each of the pieces. So the goal of this lesson is really to help you get familiar with the definition of each of the key elements of the phases, and then introduce to you the tools that can help you executing this in your day to day management role.