I have report that shows detail the workload and working hours of the IT Department to use in calculating manpower per year. By the officials in IT Department, to making recorded since November 2015 to present (about 7 months).Previously, we have not record in deep detail per month/ per week for each department. Because in each system is haves several more one stakeholders. Please find attachment.
For example, last week we have problem about Laos tobacco, has staff at the receiving bay, has recorded wrong classify grades on or not recorded some bale, and after it has been found that when we move that bale at the blending. After informed to IT department, we must check and update new data to system for Receiving dept, Green leaf account (Pricing), Blending office, etc. So that make the information is accurate and match. If there are detected wrong data early, we fix just a few systems. But if there is detected late and other departments get to wrong data bring to be used already , it will we to editing more difficult and need to take time any more too. Depending on the each department would be detected of wrong data before. In this case takes more than 4 hours, we have been informed that there is conflicting information from the Green leaf account, We check point error and check data in the database system, that impact to other system if we update data and make sure on solutions clearer before proceeding.
It may be difficult, if we are record as individual departments, because we make both the development and improvement of the systems of each department and at the same time that systems is support information to several departments, but we will try to record to more details and reported to you again.