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The Housekeeping Department
The housekeeping department of a large sized hotel comprises of the following sections:
-Laundry department
-Uniform and linen room
-Housekeeping office
-Guest floors
-Public areas
-Health club
-Floral and plant arrangement
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The Housekeeping Department
The housekeeping department is responsible for cleaning and maintaining the guestrooms, public areas, office spaces and back of the house areas in the hotel so that the property is as fresh and attractive as its first day of business. Although the roles that housekeeping performs vary from one hotel to another, the tasks performed by the housekeeping department are critical to the smooth daily operations of any hotel.
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The Housekeeping Department
Executive Housekeeper
-interviews, selects and engages staff in conjunction with human resources manager
-training
-deployment
-prepares work schedules, work procedures and job descriptions
-compiles duty rotas, holiday lists, etc.
-personnel records
-arranges supervision
-staff welfare
-orders and controls equipment, materials and linen
-handles complaints
-key control
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The Housekeeping Department
-Assistant Executive Housekeeper
-Assistant Housekeeper
-Floor supervisor
-Room attendant
-Public area supervisor
-Cleaner
-Tailor and seamstress
-Uniform and linen room attendant
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Types of room and bed
A hotel has different types of guestroom and bed for the guests to choose from. Hotel staff should explain these clearly to customers, as they may not be familiar with the hotel terminology.
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Figure : Types and sizes of bed
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Figure : Types of room
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Twin bedroom
Double bedroom
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Food and Beverage Department
FOOD & BEVERAGE is a term the hospitality industry uses to refer to all food and beverage needs for an event, dining experience or general catering. The food and beverage department within a hotel consists of many areas and personnel that cater to internal or external guests.
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Food and Beverage
Divisions
-Kitchens
-Restaurants
-Catering, internal and external
-Banqueting, internal and external
-Room service (In-room dining)
-Minibars
-Lounge bars
-Stewarding
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Food and Beverage
Kitchens
A kitchen is a place for the storage and preparation of food for consumption. In some hotels, there may be a variety of kitchens catering to different needs from breakfast, luncheon and dinner to events such as gala dinners and conferences. The number of guests being catered for varies depending on the size of the dining facilities and kitchen, the number of staff employed and the equipment being used. The purpose of a kitchen is to produce the right quality of food of the highest standard for the required number of people, on time, by the most effective use of staff, equipment and materials.
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Food and Beverage
Restaurants
A restaurant is a retail establishment that serves prepared food to customers. Food is generally for eating on the premises, although ‘restaurant’ can also describe take-out establishments and food delivery services. The term covers many types of venue and a diversity of styles of cuisine and service.
Restaurants can range from modest l