The library had a well-established and strong volunteer program,
including a tradition of volunteers working with the Family History
Index. Started as a volunteer effort in 1932, the library had always had
strong support from volunteers, and genealogy in general is a topic
that draws volunteers. Nevertheless, bringing in volunteers double the
size of the library’s own staff would not have been possible without a
coordinator, who had developed procedures, documentation, and
processes for intake, training, and evaluation.