If one considers knowledge management in the broadest context,
then there are multifarious definitions of knowledge management. All these
definitions hint at the same idea but each one focuses on a particular aspect of
knowledge management (Table 2.1). For example, a results-oriented definition
may state that knowledge management is “to have the right knowledge at
the right place, at the right time in the right format.” On the other hand, a
process-oriented definition may describe knowledge management as “the
systematic management of processes by which knowledge is identified,
created, gathered, shared and applied.” And a technology-oriented definition
may present a formula for knowledge management as “business intelligence
+ collaboration + search engines + intelligent agents.”