The main objective of this paper is to present the
impacts of information technology (IT) and enterprise
resource planning (ERP) systems in business process
renovation and to discuss selected aspects of the
business processes and information modelling. This
study presents the results of research conducted on
reengineering business processes in Croatian
companies, together with the results of analysis of the
status and characteristics of ERP systems in Croatian
companies. The results of this study were used to form
hypotheses, which were then analyzed and compared
against the results of a case study conducted by the
authors on business process reengineering and the
implementation of the SAP software solution in PLIVA
pharmaceutical industry, Incorporated (PLIVA
pharmaceuticals, Inc).