Step 8: Draft “To-Be” Process Flows
Develop Level 1 and Level 2 process flows. Level 1 represents the highest level of the process steps and notes additional processes that are called
from the key process; Level 2 provides process details for each key activity/step in the first level’s process flow. Process flows document high-level
activities, decisions, and flow of information including the interfaces to
functions, individuals, and systems (CRM system). Consider the sample
flows that follow.
This workshop, which can last from two-and-a-half to four hours, will
provide a time to vet, change, or modify ideas and suggestions that have
alternative impacts. The result will be an agreed upon set of “to-be”
process flows and a list of key actions needed to produce the final set of
recommendations and projects to fulfill the vision.
Step 9: Provide Process Flows to Client for Vetting
Send the process flows and supporting documentation to the project
leader for distribution to business process improvement participants.
Participants will provide feedback on the process flows and make them
available to make relevant changes.
Step 10: Provide Recommendations
Present observations and recommendations for process improvement
projects and chart out the next steps. The recommended projects are prioritized, based on relevant criteria that might include the following: