How would you define great customer service?
This is a common interview question that is designed to separate exceptional applicants from the rest of the pack. Rather than simply describing customer service as a response to customers’ problems and complaints, expand your response to a discussion about the role customer satisfaction plays in driving revenue, strengthening customer connections and generating positive word-of-mouth about the company in the marketplace.
- See more at: http://www.mudgoodjobs.com/5-customer-service-interview-questions/#sthash.1r9SSi4C.dpuf