Conclusions This study on the first test of an instrument designed to measure the quality of communication in municipalities has some limitations that might be addressed in future research. The study was implemented in four municipalities and, although these were one small, one big and two middle-sized, ranging from 25,000 to 280,000 inhabitants, the results cannot simply be generalised to all such organisations. On a more general level only a few observations could be made. Alongside similarities the results also showed a different pattern for each individual municipality, and it was the individual pattern that made the results useful in identifying areas for improvement.