In the encounter phase, the new hire has started work and is facing the reality of the job Even if an RJP was provided, new hires need information about policies and procedures, reporting relationships, rules, and so on. This type of information is helpful even for new employees who have has substantial experience elsewhere because the organization or work unit often does things somewhat differently than these employees are used to. In addition, providing systematic information about the organization and job can be very positive signal to new workers that they are valued members of the organization.