The purpose of this study is to investigate relationships among perceived service quality of the golf course, the price of playing golf, the past experience of playing golf in golf courses, overall customer satisfaction, and revisit intentions. Knowledge of these differences could provide the managers of golf courses with vital information to help them establish more efficient marketing strategies to attract more golfers. This study investigated the perceived service quality, the price of playing golf and the past experience of playing golf in the relationship between overall customer satisfaction and revisit intentions among golfers. This study employed the questionnaire survey method in a total number of 423 responses which were sent out by hand. A random selection process is used to generate a list of 7 high-ended golf courses in Bangkok and Metropolitan.
The results of this study have various implications for golf course managers. First, it suggests that golf course managers need to understand their customers of satisfaction and perceived service quality in order to build golfers’ revisit intentions. Further, it is important for golf course managers to understand the variables related to golfers’ satisfaction and perceived service qualities. In addition, the result of intentions past experience and revisit intention measuring the effect of golfer relationships from their accumulated experiences show that golf course management realize that golfers utilize multiple sources when they determine their future to revisit.
The result suggests the priority of an investment to manager competing against other golf courses. If they plan to improve service quality or other factors of the golf course, it would be more beneficial to enhance interpersonal quality. Therefore, this research could be useful for golf course managers in the environment of extreme competition among other courses.
The purpose of this study is to investigate relationships among perceived service quality of the golf course, the price of playing golf, the past experience of playing golf in golf courses, overall customer satisfaction, and revisit intentions. Knowledge of these differences could provide the managers of golf courses with vital information to help them establish more efficient marketing strategies to attract more golfers. This study investigated the perceived service quality, the price of playing golf and the past experience of playing golf in the relationship between overall customer satisfaction and revisit intentions among golfers. This study employed the questionnaire survey method in a total number of 423 responses which were sent out by hand. A random selection process is used to generate a list of 7 high-ended golf courses in Bangkok and Metropolitan.
The results of this study have various implications for golf course managers. First, it suggests that golf course managers need to understand their customers of satisfaction and perceived service quality in order to build golfers’ revisit intentions. Further, it is important for golf course managers to understand the variables related to golfers’ satisfaction and perceived service qualities. In addition, the result of intentions past experience and revisit intention measuring the effect of golfer relationships from their accumulated experiences show that golf course management realize that golfers utilize multiple sources when they determine their future to revisit.
The result suggests the priority of an investment to manager competing against other golf courses. If they plan to improve service quality or other factors of the golf course, it would be more beneficial to enhance interpersonal quality. Therefore, this research could be useful for golf course managers in the environment of extreme competition among other courses.
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