A high school diploma is necessary to get a job as a ticket agent, though a two year college degree is generally preferred. Basic computer skills and experience in customer service are usually necessary and some airlines may require experience with a foreign language. Most airlines have a minimum age requirement of 18 to 20 years old. Schedule flexibility is helpful, and overtime and holiday work is typical. Drug tests are usually mandatory prior to employment and a background check by the FAA is also likely. - See more at: http://www.job-applications.com/airline-jobs/airport-ticket-agent-job/#sthash.KrnzAv46.dpuf