3. Anticipate and prevent problems. "I roll on the floor," said the owner and manager of a child care center, describing how she tries to see her operation from the eyes of the children so she can spot potential dangers in the environment and fix them before problems arise. The owner of a
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small office supply store in Hungary told us, "I am afraid of Office Depot....I am setting up new stores in better locations." In this case, David is not surrendering to Goliath, or passively hoping for the best. Instead, he is taking proactive steps.