CRM Infrastructure Data Specialist/เจ้าหน้าที่ผู้เชี่ยวชาญด้านข้อมูลในส่วนโครงสร้างของ CRM
Major Accountabilities
• Work on CRM & Pricing information management strategy which covers customer data across the Bank (Corporate, SME, Retail) and Business units under Krungsri group, and design data models & execute the projects to ensure that it meets the strategy
• Work with IT-Datawarehouse team to design and develop the enhancement projects in on EDW to effectively meet the business requirements
• Design and manage the BI Portal solution to meet the business need
• Design and implement the data set flow preparation outside Campaign and Analytics to be efficiently executed
• Provide BI consultation to the business users on Portal Content design and work with IT/Vendor to solve the complex BI issues
• Manage the data incidents and BI Issues to ensure that they are resolved within SLA, and consult the Marketing Data Infrastructure Officer to have an efficient resolution process
Qualifications:
• Bachelor in Computer Science, Engineering or related fields
• Experience in data analyst with the Banking Data Warehouse System
• 4-5 years in Data Analyst/ Warehouse System/ SQL&SAS
• Data Model and Enterprise Data Warehouse
• Understand IT management process
• Understand enterprise and self-service reporting technologies