Hi there,
Thank you for your email.
You are welcome to send any unwanted items back to us for a refund or exchange. I have included some information below on how to do this:
We offer a full refund if you send the item back to us within 14 days after the item arrived at the delivery address. We can process an exchange or store credit within 28 days.
Please download, print off, and complete a returns form if you do not already have one.
http://www.endclothing.co.uk/returns_form.pdf
Please return your items to us using your local postal service or a courier. We are not responsible for the return shipping costs of the items. Please make sure all return packages are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
Please ensure your return is well packaged and that the items are unworn, unwashed, and complete with original tags and/or packaging if applicable. Please also mark ‘RETURNED GOODS' clearly on both your parcel and on all paperwork enclosed to prevent it incurring import charges and taxes.
Enclose the completed Returns form with your goods, and return to the following address -
Returns Department
End HQ
30a New York Way
Newcastle Upon Tyne
NE27 0QF
United Kingdom
Please feel free to contact me for any further assistance.
Kind regards,
Jack.