operating in conjunction with the HR teams at each level in the organization (more
information on this is given in chapter 5.10).
One of the main challenges for a large hotel chain is to be able to maintain a
consistent approach to HR practice across all regions of the world. This challenge is not
only influenced by the size of the organizations themselves, but also by the range of
legislative regimes in which they operate. For example IHG operates in nearly
100 countries, Marriott 38 in 68 and Hilton 39 in more than 76.
Another challenge is the need to find ways of sharing best practice from one region to
another, and from one hotel chain to another. Within a particular chain there is often
regular dialogue between the HR professionals at a regional and corporate level, and they
often meet to discuss and agree global standards and policies. Between chains, however,
there is much less dialogue on HR practice – indeed this has been stated as an issue
needing to be addressed. Considering the fact that people management is such a mature
discipline in the hotel or hospitality industry, there appears to be a distinct lack of industry
forums or dedicated conferences to enable sharing of human resources best practice across
the sector. By way of an example during 2008, it will be only the second time that a
national conference on HR in hospitality will be held in the United States.
operating in conjunction with the HR teams at each level in the organization (more
information on this is given in chapter 5.10).
One of the main challenges for a large hotel chain is to be able to maintain a
consistent approach to HR practice across all regions of the world. This challenge is not
only influenced by the size of the organizations themselves, but also by the range of
legislative regimes in which they operate. For example IHG operates in nearly
100 countries, Marriott 38 in 68 and Hilton 39 in more than 76.
Another challenge is the need to find ways of sharing best practice from one region to
another, and from one hotel chain to another. Within a particular chain there is often
regular dialogue between the HR professionals at a regional and corporate level, and they
often meet to discuss and agree global standards and policies. Between chains, however,
there is much less dialogue on HR practice – indeed this has been stated as an issue
needing to be addressed. Considering the fact that people management is such a mature
discipline in the hotel or hospitality industry, there appears to be a distinct lack of industry
forums or dedicated conferences to enable sharing of human resources best practice across
the sector. By way of an example during 2008, it will be only the second time that a
national conference on HR in hospitality will be held in the United States.
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