Family Decision Making: An Example of Group
Influences In some instances, the group may be involved
more directly than just as a referent. Family members may serve as referents to
each other, or they may actually be involved in the purchase decision process—acting
as an individual buying unit. As shown in Figure 4-11, family members may assume
a variety of roles in the decision-making process.
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Each role has implications for
marketers.
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Chapter Four Perspectives