Patients said the help they received from staff came in the form of ‘saying hello’ and simple reassurances. As one patient said, ‘Some just talk to you, want to know a little bit about you. And they try to give you ... positive motivation.’ Providing toiletries and giving medications were other acts that patients identified as helpful. Nurses’ descriptions of care they provided for patients revealed that they often engaged in thoughtful actions that patients may not have known occurred, or ‘invisible caring.’ For instance, one nurse described how she sometimes called the medical unit a patient had been transferred to, to see how the patient was after leaving the psychiatric unit. Another nurse described bringing items and giving them to patients anonymously, such as providing a winter coat to a patient who had no winter clothing.