BiSL identifies processes at the following three levels:
• operations – the implementation or operational processes involve the day-to-day use of the
information provisioning, and determining and effecting changes to the latter;
• management – the management processes involve income, expenditure, planning, the quality of
the information provisioning and making arrangements with IT suppliers;
• strategy – as part of the processes at the strategic level one determines the nature of the
information provisioning in the long-term and how its management should be structured.