In order to be able to react to fast changing
market demands while utilizing the technological
opportunities, enterprises have to re-engineer the
organization and management of their business
processes. One of the re-engineering approaches
attracting much attention is the Business Process
Re-engineering (BPR) approach. In Huizing
(1993) the BPR philosophy is characterized as a
rigorous improvement in the end-customer orientation
of an organization. This is produced by
re-engineering the business processes, in which
information and information technology are critical
success factors and by promoting a new way of
organizing and working, in which financial and
non-financial performance indicators are used to
control the process.