Perhaps the central implication of a service-centered dominant
logic is the general change in perspective. The goodscentered
view implies that the qualities of manufactured
goods (e.g., tangibility), the separation of production and
consumption, standardization, and nonperishability are normative
qualities (Zeithaml, Parasuraman, and Berry 1985).
Thus, even many services marketers have taken up the
implied challenge of trying to make services more like
goods. These qualities are primarily only true of goods when
they are viewed from the manufacturer’s perspective (e.g.,
Beaven and Scotti 1990). From what we argue the marketing
perspective should be, the qualities are often neither
valid nor desirable. That is, standardized goods, produced
without consumer involvement and requiring physical distribution
and inventory, not only add to marketing costs but
also are often extremely perishable and nonresponsive to
changing consumer needs