According to the Figure 1, the approach to achieve the goal comprises of four steps. Firstly,
the TDQM environment must be established where from the top management to the users is
responsible to seek for an action plan. Secondly, is the identification of IQ projects which should
provide the high chance of success. Then the implementation of IQ projects which consist of two
steps: developing of the IQ implementation plan and implementation of the IQ projects. Finally,
the BCR Analysis of IQ projects. The case study in the next section will discuss deep into details
of the application of the TDQM concept into a real IQ project.