Informants specifically mentioned the caring human traits of presence(being there in the moment), timely responsiveness, respect, and attentiveness to basic needs. Pertinent informant phrases included “…they come in and talk to her…hold her… just make her feel loved…,” “they come in often,” “don’t wait…don’t linger…come in as soon as you can,” and “…they’ve been concerned(that) I’m getting good nutrition…they’ve been worried about (my child’s) nutrition, that she’s…eating good.”