The basis of the research method consists of questionnaire, observation and interview. The reason of choosing
questionnaire, observation and interview is to explore more in-depth information in meeting the objective of the
study and provide recommendations for real-world issues and problems. The research was designed using
qualitative method as the target of population is based on their expertise in respond to the survey. Thus, a
qualitative approach comprises of questionnaire survey, participant observation and structured interview were used
in this study to examine a phenomenon within its real-life context.
The questionnaire was designed to generate a primary data from the survey. Questionnaire is develops using 5
point Likert-scale range from “1” indicate as “Strongly Disagree” to “5” indicate as “Strongly Agree”. The 5 point
scale is used to identify whether respondents are agree or disagree with the statement. Observation conducted in
this study is based on participant-observer where researcher itself observed on the situation to delve deeply into the
topic of interest. In addition, structured interview were conducted to obtain information on the issues of interest
gathered from the observation.