As a newer facility with new equipment, C4V enjoys very high IT system up time. Similarly, other equipment, primarily related to memorials and health services, must be available when needed, and collaboration between VIVC and maintenance staff yields a 98% equipment operational readiness rate.
VHA measures efficiency through the Stochastic Frontier Cost Efficiency Model. C4V lags slightly on this measure due to its size and the necessities of minimum staffing requirements in order to provide safe patient care.
Efficiency in internal processes leads to enhanced overall performance. For example, a frequent delay in treatment is waiting for test results. The C4V laboratory has made diligent efforts to report critical results in a timely manner, as shown in Figure 7.1-27.
Other support staff members in the C4V work systems also understand the requirements for timeliness and accuracy, as evidenced by the hiring cycle time results attained by human resources, shown in Figure 7.1-28. The administrative segment