Two processes for soliciting consumers’ opinions regarding the center itself involved
weekly open discussion groups and concerns committees. Discussion groups met in the main
room and included all present consumers and staff. This was followed by a more confidential
concerns committee in the smaller meeting room, where consumers could meet one-on-one
or in small groups with a staff person, often to further discuss issues brought up during the
discussion group or to bring up issues in a less public forum. Although the drop-in never used
the term “evaluation” to describe these processes, they certainly used evaluative elements,
albeit informal and loosely structured ones.