This decision area of operations management is applied at Walmart through three tiers of quality standards. The lower tier specifies minimum quality expectations of the majority of customers. Walmart keeps this lower tier for most of its brands, such as Great Value. The middle tier specifies market average quality for low-cost retailers. This tier is applied for the performance of Walmart employees, especially sales personnel. The upper tier specifies quality levels that exceed market averages. This tier is applied to only a minority of Walmart’s outputs, such as goods under the Sam’s Choice brand. The firm addresses the decision area of operations management for quality management through this three-tier approach that ensures suitable quality in different areas of Walmart’s organization.