The contribution of this paper is a process for
determining the benefit of knowledge management tools
such as a lessons-learned system. Knowledge
management is defined as the set of human, process, and
tool interventions to support the creation, assimilation,
dissemination, and application of knowledge.
Determining the benefits of knowledge management is
based on understanding the organizational-learning
process which is the process knowledge management
aims to support. The aim of organizational learning is
to increase an organization’s performance through the
application of better knowledge in decision-making
which leads to the performance of tasks. The benefit of
knowledge management is composed of three factors:
change in knowledge, change in decision-making
performance and change in task performance. The
change in knowledge should lead to a change in
decision-making performance which will then increase
the performance of the task a person or organization is
completing. The process to determine the benefit
involves collecting quantitative, as well as, qualitative
data. The process is being developed for a project
environment in a technical organization.