A three-step analysis indicates that in organizations employing an age-mixed workforce, managers have more positive than negative experiences with balancing the workforce with younger and older workers. No age barriers were found in recruitment, but few managers plan to actively recruit older workers. Training programmes are not designed specially for older workers. Flexible working practices are difficult to organize in hospitality jobs. There are positive outcomes of creating age-balanced workforces in the
hospitality industry, because younger and older workers complement each other. No overt negative attitudes towards seniors were expressed, and older managers seemed to be more positive towards older workers.