We employed two methods of analysis. Following Wong (2004), we first used
emergent themes analysis (ETA) to provide a broad, qualitative, and exploratory
account of the data. Similar to contextual design in software development, this
method enables the researcher to identify concepts and patterns across the interviews,
which then form the structure for the grouping and organizing of collated
themes. Supporting data are then highlighted and indexed under each theme. Wong
offered the following steps for conducting an ETA and highlighting emergent themes:
a. Index and structure data to find broad patterns.
b. Theorize new structure and themes.
c. Index and structure again, exploring each theme.
d. Synthesize.
These steps are illustrated in Figure 2.