- I was mortified to hear about the awful experience you had aboard the Tananda's Prize. Let me first state that I and my employees at Tamson Cruise Lines collectively offer our deepest and most abject apologies to you and your family member.
- I must also add that you will find enclosed a complete refund in cheque form, along with a signed apology from Oscar Zabriski, the purser you described in your letter, who has received a severe reprimand.
- Please believe that such a combination of bad luck and rude treatment is very unusual and not permitted aboard our ships. There must have been a unique combination of miscommunications and other assorted personal problems going on during your cruise.
- I appreciate your writing to us and explaining went wrong,and wish to invite you and your family to the Vesterman Restaurant in your city on some convenient evening next month to meet me and tell me all about it. Customer service is parmount in my business and I am earnestly interested in seeking out the sources of these inexcusable problems. If you are willing to meet me,please contact me at your leisure and we will schedule the meal. With repeated apologies,