In addition to possible convenience and merchandising effects, the ambience associated
with the site itself and how it functions could play a role in whether consumers are satisfied or dissatisfied with their online shopping experiences. Manes (1997), for example, reports that good Web-site design is about good organization and easy search. This includes offering consumers uncluttered screens, simple search paths, and fast presentations. Moreover, each of these elements of site design could impact e-satisfaction levels in the genre of a more pleasurable shopping experience being a more satisfying one. Shopping is thought to be pleasurable and satisfying to consumers when the retailing sites are fast, uncluttered, and easy-to-navigate (Pastrick 1997). Fast, uncluttered, and easy-to-navigate sites economize on shopping time. Uncluttered and easy to-navigate sites also economize on the cognitive effort consumers expend figuring out bow to shop effectively online. These sentiments are echoed in the following statements from focus group members;