1. Introduction
In today’s intensive competitive environments the design and delivery of innovative,
flexible and effective service is of paramount importance for business success [1, 2]. As
the development of the internet, there are increasingly online shoppers in the world
involving in the related e-commerce activities. As the one of the developing countries,
China has the highest online population growth rates of online shopping. The online
service quality and satisfaction are becoming increasingly important as the e-commerce
companies deliver an expanding array of services through the internet. Online service
quality has a significant influence on many aspects of the e-commerce, which include the
consumer trust on the e-commerce companies [3-5]; attitude toward e-shopping [6]; site
loyalty intentions [7,8]; willingness to pay more [9,10] and user online satisfaction